Quality by design, not by chance.
16+ years helping organisations make quality part of everyday work and deliver consistent, high-quality outcomes through quality management systems, audits, Lean Six Sigma tools and techniques, Gen AI and a culture of continuous improvement.
Quality roles aligned to ISO 9001 (quality), ISO 27001 (information security) and ISO 22301 (business continuity).
Designed the framework, processes, controls, KPIs and governance across Audit, Tax, Consulting and support functions, and harmonised it after the merger.
Hands-on delivery: building and automating systems myself.
Led a team of 10 reporting directly to me.
Matrix team of 49: assigned work and gave appraisal feedback.
Built a firm-wide QMS, certified ~250 people and guided 10 Yellow Belts whose projects saved $100K, none reporting to me.
At TCS, I worked within a mature, ISO-aligned quality system, where my role was to sustain and strengthen quality through audits, defect prevention and root-cause work. Prevention work like this avoids problems before they happen, so its value is harder to put a number on. At Moss Adams India, a newly established GCC, I built the quality system from scratch, so the improvements were larger and easier to quantify.
I'm a Quality Management and Process Excellence leader with experience across IT, banking, insurance, HR, financial services, and Audit, Taxation and Consulting.
Most recently, at Baker Tilly – Moss Adams, a US public accounting firm, I built the Quality Management and Process Excellence framework from scratch across Audit, Tax, Consulting and support functions: SOPs, process maps, RACI matrices, quality KPIs, dashboards and management reviews. I also designed and launched an in-house Lean Six Sigma certification programme that trained and certified 60% of Moss Adams India employees within one year, building a firm-wide culture of quality and continuous improvement.
Before that, I spent 14 years at TCS, where I ran internal quality and process audits and led defect prevention for 25+ project teams, and managed programmes for HDFC Life Insurance, Deutsche Bank, PwC and GE Capital.
I enjoy turning quality principles into practical habits that teams actually follow, and I use data and AI tools where they genuinely reduce effort.